Tickets, Triggers & Treats, Oh My!
• Fa-BOO-lous First Response Timestamp Triggers
• Enchanting Formula for Time to First Response
• Devilish 24-Hour New Unattended Ticket Triggers
• Haunting Special Processes: Add Account Manager
Presenter: Dave Donnelly (Professional Services Engagement Manager)
Host: Siobhan Collie (Professional Services Specialist)