JIRA Installed Setup Integration Guide

JIRA

JIRA Installed Setup

JIRA Integration

Set up and connect your JIRA instance to your Accelo instance to have worklogs be created as Activities within Accelo. While JIRA could be used for tracking your development work, Accelo can be used to track communications, manage your budget, and admin work including billing.

Our JIRA Integration offers -

The ability to link JIRA Issues to Accelo Projects/Milestones, Tickets, Retainers.
Automatic sync of JIRA comments as notes in Accelo
Automatic sync of Work logs from JIRA as notes in Accelo - making it easier to get paid for the time your software engineers spend working on client issues or work!
Automatic pushing of notes from Accelo to JIRA as comments.

Connecting JIRA Installation to Accelo Deployment

There are a few steps to get setup. This ultimately starts with having an individual that is both an Admin in JIRA and an Admin in Accelo.

Hover over your User Icon at the top right and hit Integrations
Click on the JIRA option on the left-hand-side.
Before we go any further, you'll need to jump into JIRA and set-up an Application Link. Stay logged into JIRA (in the same browser as Accelo).
Back on the Integrations page in Accelo, click the Installed Option
Enter the address used to reach your JIRA server, and click "Connect"
A window will open asking you to "Allow" access for Accelo to integrate with JIRA.
You’ll then be redirected to the “User Mapping”
You will then need to map JIRA Users to Accelo Users. For any users that are missing in Accelo that you wish to map for in JIRA, you can click on the +Create New User to quickly create and map an Accelo User.
At this point, the JIRA admin will need to go to their settings page inside JIRA, and they'll find a new Accelo custom field. This field should be configured to appear on the various create, view and edit issue screens/workflows in JIRA.
Each user will need to install the Chrome Extension, this is vital for their ability to link work objects in Accelo when creating a JIRA ticket.
Lastly, make sure all Admin users understand their JIRA integrations.